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PRODUCT QUESTIONS
 
What is the shelf life of your products?
Because all of our products are made of natural ingredients without any preservatives, most of them have a relatively short shelf life. All of our products are made to use within 1.5 months while certain products such as the bath oil, bath scrub and lip balm may last up to 2-6 months. Expiration date is printed on each product based on when it is made. For details on any specific product, please see product descriptions. 
If you find that your product has developed an unusual smell or any discoloration prior to the expiration date, please kindly discontinue usage. Our natural formulas are delicate and can be affected by exposure to air, excessive sunlight and heat, and other contaminants. These instances are rare and we will be happy to replace your product. 
How often should I use each True Formulation product?
True Formulation's skincare products are gentle enough for daily use. Please visit the specific product pages for more detail on each product.
Are your products safe to use while pregnant or breastfeeding?
Absolutely! All of our skincare products are completely safe to use while pregnant or breastfeeding as they contain only natural, nontoxic and nourishing ingredients. 
How long do your products last?
On average, most of our products are sized to last one month with recommended use unless otherwise stated. 
Are there retailers that carry True Formulation products?
Unfortunately, True Formulation products are not currently sold at any retail stores. This decision is out of our commitment to hand-making all of our products per order with no preservatives to prolong shelf life. 
Can you send samples of your product for me to try?
We offer a customizable Skincare Discovery Kit that includes a two-week supply of our best selling skincare items plus a sample of any body polish, bath oil, or body cream. This is a great way to be introduced to a variety of True Formulation products. 
Are the products tested on animals?
True Formulation and our suppliers do not test on animals in any country or capacity. 

REPLENISHMENT SERVICE
What is the True Formulation Replenishment Service? 
We created the True Formulation Replenishment Service to ensure you always have your favorites with you. If you would like to opt in, simply select "sign up for subscription" when placing your order. Every 30 days, we will charge the card on file and automatically ship your item(s) to you - plus a complimentary gift each month. 
Cancel or skip a month any time by emailing info@trueformulation.com.
What is the “complimentary gift” included in every shipment?
True Formulation offers an exclusive and complimentary gift with every shipment placed with the Replenishment Service. Gifts may be a travel-sized current favorite or a new item we think you might enjoy trying that is yet to be made available for purchase. 
Can a replenishment shipment be expedited?
If, for any reason, you need a replenishment order expedited via 2-day or overnight shipping, please contact our Customer Support Team at 1.888.638.4345 or info@trueformulation.com.

ORDER/SHIPPING
Can I cancel or modify an order once it has been placed?
To cancel or modify an order, please contact us within one hour after the order has been placed at  info@trueformulation.com.  After the hour window, we cannot guarantee the order will be immediately cancelled. 
Shipping Rates
For your convenience, True Formulation is pleased to provide complimentary standard shipping for all domestic orders. Standard shipping generally arrives in three to five business days.
Expedited service is available at different rates depending on speed and shipping location. For details, please email info@trueformulation.com or call us at 1.888.638.4345.  
Estimated Shipping time
Orders placed before 12 P.M. EST Monday through Friday (excluding holidays) will be made and shipped 2-3 business days. Expedited orders placed before 1 P.M. EST Monday through Friday (excluding holidays) will shipped within 1 business day. 
When your order ships, you will receive a confirmation email with a tracking number. If you have any trouble with your order, please don’t hesitate to contact us at  info@trueformulation.com or 1.888.638.4345. 

Any additional questions? Please email  info@trueformulation.com.